Contact information

Contact Information

At Merelux, customer service is our top priority. If you have any questions, issues, or need help with your order – we’re here for you.

📩 Customer Support Email

For any inquiries about products, orders, returns, or general questions – please contact us at:
support@mereluxstore.company

We aim to respond to all messages within 24–48 business hours.

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🕒 Support Hours

Our support team is available:
Monday – Friday | 9:00 AM – 5:00 PM (Eastern Standard Time – EST)
Emails sent outside of business hours will be answered on the next business day.

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📦 Order Issues & Returns

If you're contacting us about a return, damaged product, or delivery issue, please include:

• Full name

• Order number

• A brief description of the issue

• Clear photos (if applicable)