Refund policy

Return & Refund Policy

At Merelux, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we’re here to help.

Returns

We accept returns within 14 days of receiving your item. To be eligible for a return, your item must be:

  • Unused and in the same condition that you received it

  • In the original packaging

To initiate a return, please contact our support team at [your email here] with your order number and reason for return. We will guide you through the process.

Refunds

Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund.

  • If approved, your refund will be processed and a credit will automatically be applied to your original method of payment within 7-10 business days.

  • Shipping costs are non-refundable.

Damaged or Faulty Items

If you received a defective or damaged product, please contact us within 3 days of delivery with photos of the item and packaging. We will either replace the item or issue a refund.

Non-Returnable Items

Certain items cannot be returned, including:

  • Items marked as "final sale"

  • Gift cards

  • Products that have been used or damaged by the customer

Late or Missing Refunds

If you haven’t received a refund yet, please:

  1. Check your bank account again

  2. Contact your credit card company or payment provider

  3. If you still have not received your refund, please contact us at [your email here]

Contact

For any questions about returns or refunds, contact our support team at:
support@mereluxstore.company